Performance Pros Consulting
When you say sales, we think of advocacy…When you see managers, we see difference makers.
Lending & Sales Training
Our Trusted Partners
A New Breed of Consulting
Welcome to Performance Pros Consulting. At PPC, we offer a dynamic models-based approach to Performance Management and Sales and Service. Our programs are completely customizable to the needs of your organization. It is ‘right fit’ versus an out of the box solution.
Lending Training
Sales and Service Training
Consumer Loan Underwriting
Management Coaching
Our Approach
Our mission at PPC is simple: We help you build high performance teams. Then, we show you how to keep them.
Our Story
We work with clients coast to coast installing custom programs in the areas of Sales and Service, Risk-based Lending and Performance Management. Whether you say member, client or customer, we show you how to make a difference in their lives.
Lending Training
- Our virtual and on-site training demonstrates actionable, easy to implement programs that will show immediate results with your lending staff.
- Know the 5 components of a credit score and the key factors affecting the score’s trend.
- Teach your staff to become credit score educators and show your members how to pay less.
- Take a conversational loan application to build an approvable loan using the 4 C’s of Lending.
- Learn the “not now, but here’s how” approach to denials so you deepen member relationships, rather than lose them.
Sales and Service Training
- Custom built sales and service programs that have increased loan volume by more than 30% and doubled ancillary sales penetration rates.
- How to use open-ended questions to be more conversational with your members.
- Ask for the business using assumptive closing techniques by highlighting the features and benefits of your products and services.
- Identify additional sales opportunities by calculating competitor interest rates and recapturing more loans.
- How to set goals, measure the team’s progress and communicate results that encourage your staff versus tearing them down.
Consumer Loan Underwriting
- Leverage PPC’s 50 years of lending expertise to make your loan shop one of the best in the industry.
- All of our underwriters come from manual underwriting backgrounds and are completely competent underwriting credit scores from 500 to 850.
- PPC provides a centralized underwriting solution with an average turnaround time of 17 minutes using your loan policy.
- PPC will constantly reinforce the lending training provided to your staff through daily coaching.
- Inspect and validate loans post-close so you identify issues before they become major problems. Our loan audits come with a board ready monthly report that is examiner friendly.
Management Coaching
- Every team needs a 'coach'. PPC teaches proven techniques to help Managers become elite coaches and surround themselves with high performers that raise the bar for everyone and deliver outstanding member experiences
- Building skill sets are at the heart of what we do. We teach Managers daily, weekly and monthly programs to develop a winning team
- Setting expectations and holding staff accountable can be a challenge in today's world. We show Managers how to properly set expectations and not settle for substandard performance.
- Why? Our members suffer when performance is substandard. Can we really accept a bad experience in this competitive environment? If the answer is no, let's take the next step together.
The PPC Difference
Don't just take our word for it...
Valerie's Credit Corner
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