About us

Team PPC

Our Story

The idea for Performance Pros Consulting (PPC) was born more than twenty years ago when I promoted my first employee to a management position. It was a great feeling to see someone achieve success and watch them grow as a leader. The feeling never got old so I kept on training, mentoring, promoting and watching them grow into industry leaders. We offer the following customized programs: 

  • Sales and Service Training
  • Credit Report and Lending Training
  • Performance Management Solutions
  • Consumer Loan Origination
  • Consumer Loan Underwriting

PPC has a fresh approach to consulting, but we rely on the age-old belief that a team rowing with all oars in the same direction will win the race every time. Culture, Vision and Strategy are the three core principles that PPC is built on. They are the bedrock of our existence. Culture is our team’s behaviors, our beliefs and our values. Simply stated…It’s who we are! If we build an organization that expects to win and reinforces the positive every day to build on those expectations; then we are primed for success.

Meet Our team

Chris Maynard

Chris is a former Chief Operating Officer (COO) with multiple credit unions.  His skill set of managing teams ranging from 20 to 130 people as well as his experience as a senior executive with companies whose asset size ranges from $90 million to $28 billion provides a unique perspective and the ability to ‘right-size’ when delivering solutions to PPC clients.  Chris leads a team of national consultants working with credit union clients coast to coast.  He specializes in building custom sales as well as service solutions and risk-based lending programs.  His expertise in the field of performance management including front-line incentive plans, goal setting and sales management is critically important to PPC clients in these times of intense competition.  The ability of front-line and mid-level managers to excel in their role of Coach and Scorekeeper can be the difference between average and industry leading results.  Chris holds a bachelors degree in Business Administration from West Virginia University.

Previous roles

  • Executive Vice-President
  • Chief Operating Officer
  • Senior Vice-President of Operations
  • Vice President of Lending

Valerie Lentz

Valerie is a seasoned risk-based lender that has been manually underwriting consumer loans for 20 years.  She is an expert at finding solutions for borrowers with credit scores ranging from 500 to 850.  It’s all about making a difference in their lives while mitigating the risk to the credit union.  This skill set has helped PPC clients grow loans as well as increase interest and non-interest income by lending to more of their membership.  Valerie is an expert in consumer credit reports and helping clients understand key factors that affect the direction of the score.  This enables our clients to show members how to improve their credit score and pay less interest.  Her passion in this area led to the development of the ‘not now but here’s how’ approach that shows borrowers a path to borrowing with credit unions in the future.  Her training shows lenders how to take a conversational loan application and get the rest of the story by using the 4 C’s of Lending.  It’s more than just a credit score and debt ratio.   Valerie holds a Bachelor of Arts in Sociology from Concordia University Chicago. 

Ryan Poulin
Ryan PoulinCEO, New Dimensions Federal Credit Union
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"Chris and Valerie did an amazing job training our staff. Their training materials and style was concise and easy to understand. I highly recommend PPC to any credit union looking to grow its loan and deposit portfolios. We have already recouped the investment that we made."
Jim Norris
Jim NorrisCEO, SkyPoint Federal Credit Union
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“Our credit union has experienced record loan growth during our time working with PPC. The customized incentive program that Chris installed has motivated our staff to advocate for our members, find additional opportunities and has delivered results.” 
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Hiring the right leaders who have the Vision to define the direction of the organization and the ability to surround themselves with difference makers who can execute a Strategy is how we cross the finish line first…and as a Team!